Question 1

1. Do you ship internationally?

Accepted Answer

Yes. Drift Line ships worldwide. Shipping times vary depending on destination, but typically range from 7–30 business days.

Question 2

2. How much is shipping?

Accepted Answer

Shipping costs are calculated at checkout and depend on your location and the product size. Some items may include free shipping promotions.

Question 3

3. How long will my order take to arrive?

Accepted Answer

Orders are processed within 1–3 business days. Delivery typically takes 7–30 business days, depending on your location and supplier stock. Tracking details will be provided once your order has been dispatched.

Question 4

4. Will I receive tracking information?

Accepted Answer

Yes. Every order includes tracking. You will receive a tracking link by email once your parcel has been shipped.

Question 5

5. What if my order is marked as delivered but I didn’t receive it?

Accepted Answer

If the courier marks your parcel as “delivered” and it was left at your doorstep, safe place, or with a neighbour, responsibility passes to the customer. Drift Line is not liable for lost or stolen parcels after delivery confirmation.

Question 6

6. What if my item arrives damaged?

Accepted Answer

Please inspect your order upon delivery. If damaged, ensure the delivery driver signs for it and contact us within 48 hourswith photos. We will assist with a replacement or refund.

Question 7

7. Do you accept returns?

Accepted Answer

Yes. Returns are accepted within 14 days of delivery provided items are unused, in original packaging, and in resellable condition. Customers are responsible for return shipping costs unless the product is faulty.

Question 8

8. Can I exchange an item?

Accepted Answer

We do not currently offer direct exchanges. Please return the item for a refund and place a new order.

Question 9

9. How do I contact customer service?

Accepted Answer

You can reach us at info@driftlinestore.com. We aim to respond to all queries within 24–48 hours.

Question 10

10. Are your products genuine?

Accepted Answer

We partner with verified suppliers through trusted platforms. All products are carefully selected for quality and performance.

FAQ